InternetRetailer.com - Daily News for Friday, March 18, 2005
CompUSA gets up to 25% jump in sales thanks to e-learning program
At 10% of the cost of off-site training classes, computer products retailer CompUSA Inc. is teaching its employees selling and customer service techniques with web-based educational courses that have led to a 10-25% increase in sales for the product categories featured in the courses, Tom Labadie, director of team member training and development, tells InternetRetailer.com.
The training courses, part of the CyberScholar Retail Learning Network from Creative Channel Services, are making it easier to distribute the right kind of training at the right time to the people who need it most, Labadie says. “When a new product comes out, we have the training out before it hits the market,” he says. “So as soon as it’s in stores, our employees are trained to sell it.”
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